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Configuring Numbers

Once you have purchased a number, you can configure it with an inbound agent to set its prompt, voice, and actions.

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Pick your Number

First, list your numbers and pick the number you want to configure.

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Changing the Prompt

All phone numbers come with the default agent configuration. Let’s change the prompt so the AI responds like Yoda.

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Changing the Voice

Our prompt has been updated. Now let’s use a voice provided by other API providers.

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Rime

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Play.ht

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ElevenLabs

We will use the rachel voice from ElevenLabs. Instead of updating our existing agent directly, we’ll create a new voice config and set the agent to use it.

Now, we have our voice_id and can update our agent to use it.

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Adding an Initial Message

The initial message will be spoken as soon as the call starts before the user says anything. Let’s make our agent say “Hello, I am Yoda” when the call starts.