Hosted Walkthrough
Using actions
Make agents on your phone calls take actions
Agents on phone calls can take three actions:
EndConversation
: allows the agent to end the call, e.g. if the user says “Goodbye!”
DTMF
: allows the agent to hit dial tones during a call, e.g. navigating a phone tree
TransferCall
: allows the agent to transfer the call to another phone number
You can attach these as IDs to your phone number agent as follows:
You can also add these as actions as raw payloads as follows: